Order Cancellation Policy

Information regarding your right to cancel an order

1. Cancellation Period

We work quickly to get your gear into production. You may cancel your order for a full refund within 12 hours of placing it.

After this 12-hour window, your order enters our processing and customization phase, and cancellations may no longer be possible.

2. Customized & Personalized Items

For jerseys featuring custom names or numbers, production begins immediately after the 12-hour grace period.

Once the customization process has started, the order cannot be cancelled or modified as the item is being uniquely manufactured for you.

3. How To Cancel

To request a cancellation, please email us immediately at support@jersoza.com with the subject line:

4. Refunds For Cancelled Orders

If your cancellation request is received within the 12-hour window, we will issue a full refund to your original payment method.

Please allow 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.

Under our Transparency Guarantee, you will be refunded 100% of the amount paid. There are no hidden cancellation fees.

5. Orders Already Shipped

If an order has already been dispatched from our facility, it can no longer be cancelled.

In this situation, please refer to our Return & Refund Policy after the item has been delivered.

Jersoza.com is a brand of GB ATHLETIC LIMITED

Company No: 13910715 | Registered Office: 67 Moorhouse Road, Hull, England, HU5 5PP