Returns & Refunds

Transparency and fairness in every transaction

Fixed Policy

How To Initiate A Return

To start a return, please contact us at:

support@jersoza.com

If your return request is accepted, we will provide detailed instructions explaining where and how to send your package.

1. Return Window

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

2. Return Method

All returns must be sent by mail. Please package items securely to prevent damage during transit.

3. Item Condition & Acceptance

To qualify for a return, items must be in the same condition as received.

• Unworn and unused
• Original tags attached
• Original packaging included
• Proof of purchase or receipt required

4. Restocking Fees

We do not charge restocking fees on returned products.

5. Return Shipping Costs

6. Non-Returnable Items

In accordance with industry standards, customized products cannot be returned once produced.

• Custom names
• Custom numbers
• Player-specific prints

Exceptions apply only if the item arrives damaged or contains a manufacturing defect.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

Jersoza.com is a brand of GB ATHLETIC LIMITED

Company No: 13910715 | Registered Office: 67 Moorhouse Road, Hull, England, HU5 5PP